FAQ

Q. What happens to the samples if I cancel my order?
A. We retain ownership of all samples not bought. Most of them are altered and then placed for sale in the quick buy section where we sell pre-designed logos.

Q. How can I make a donation for your free services?
A. You can click here to make a donation to us PayPal. Send your payment to sales@thefreelogomakers.com

Q. What payment methods do you accept?
A. We accept credit card payment through paypal as our credit card processing company. You do not need to sign up to make payment. You can make direct credit card payments through our payment system with paypal. We also accept eChecks processed through Paypal. Do note, with eChecks we have to wait for the funds to clear before we can release the logo. We do hold the logo for our customers pending clearing of eChecks to prevent other customers from purchasing it.

Q. What stops me from running off and using the sample you gave me?
A. All of our samples are watermarked. It would take a skilled graphic designer to remove our watermarks. Furthermore - in cases of theft - we do pursue legal action against companies who illegally use our designs. Also if a company purchases and trademarkes the design they will have proof of ownership and you wont.

Q. Do I own the free graphics that you made for me?
A. No. You are free to use them as you please provided you do not use them for any commercial purposes. We still reserve to display them on our site as our works.

Q. What if I see or get a free logo design that I want to own?
A. We provide free templates that people can use as a base for their own designs. These are available to the public and are not for sale.

Q. Do I own the logo I purchased?
A. Yes you do. We take down any logos we sale from our inventory and DO NOT sell them to any other customer. We will post the final logo in our logo portfolio unless you notify us telling us that you do not want it displayed. You are free to use the logo as trademarks, logos or anything else you can conceive.

Q. Can I give you some works of art to add to my request?
A. Yes you can. We will evaluate the work to determine if we can assist and will provide a cost quote based on the complexity of the work to be done.

Q. How many revisions can I get on a graphic request I am purchasing?
A. Bronze Package Predesigned Logos can have 5 revisions. We are flexible - if you go slightly over the limit there is no charge.

Q. How will I receive my graphics?
A. All graphics are transferred by email and download links.

Q. What formats will I receive my free graphic in?
A. You will most likely receive your free graphic in jpg format. Some graphics my be delivered as PSDs, PNGs or other formats.

Q. What formats can I receive my purchased graphics in?
A. You can receive them in ai, jpg, gif, png, tiff, pdf, eps, bmp, and/ or psd. Note that all purchased graphics will be delivered in at least two of these formats (one will be in psd or ai).

Q. What is PSD format?
A. A PSD file is a Photoshop document. It will allow another graphic designer to edit the files if you want to make changes to it in the future.

Q. What is AI format ?
A. AI stands for adobe illustrator. It is the original format of an image. It will allow another graphic designer to edit the files if you want to make changes to it in the future. It is a vector format image that can be resized to any size.

Q. What is EPS format?
A. EPS stands for Encapsulated Postscript File. It is a vector format image that can be resized to any size.

Q. I made a request – but no one has contacted me and I have not received any samples! Who can I contact?
A. Click here to email the designers immediately.

Q. How do I get a refund for my gear with my logo that I purchased?
A. All refunds and printing is handled by cafepress. Make sure that you reference the store name : freelogomakers .

Q. Can I get a refund on a logo I have purchased?
A. Unfortunately - no. Since you were charged for a service - once the service has been rendered - it cannot be unrendered. Since we do not charge upfront and you only pay for an approved final product, we have a no refund policy.

Q. Can I get an adult rated design?
A. If there is adult content in the design - you will have to provide the content. Furthermore - you must be 18 to provide us with adult content to place in a logo for you.

Q. What is the advantage of purchasing the photoshop bundles?
A. The bundles have all of the styles bundled so you will not have to deal with the tedious task of downloading each one by one.